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FAQ Category

FAQ

  • Q Delivery time?

    A According to the order quantity.
  • Q What is the minimum order quantity?

    A The minimum order quantity of hot water bags is 1000, and that of jackets is 2000. 
  • Q Can I customize the logo?

    A  The hot water bag can be engraved with logo, and the outer box can be printed with logo.
  • Q Can we pack it according to the requirements?

    A Yes, the outer packaging bag and outer box of the product can be customized according to your requirements.
  • Q What is the ordering process? What are the terms of payment?

    A
    Place an order: both parties confirm the style, quantity, material, LOGO manufacturing process and delivery time of the ordered products. Production: Generally, the production time of the cloth in stock is about 15 days. If the goods are very urgent, the production can be arranged in priority according to the order arrangement of the workshop, and the delivery should be made as early as possible. It takes about 20 days to order special materials and colors. Packaging: Generally, single OPP bag (transparent plastic bag) is used for packaging, and durable carton is selected,It can prevent product damage during transportation.
     
    Payment: 30% deposit shall be paid in advance when placing the order, and the goods can be inspected at our factory before delivery, and the delivery can be arranged after the balance of 70% is paid.
     
    Port: port warehousing, Ningbo port, Shanghai port...
  • Q Can you issue a VAT invoice? Can you quote FOB US gold?

    A
    13% VAT invoice can be issued. We are an enterprise with independent import and export management right to quote FOB US gold price.
  • Q Questions about product quality?

    A
    Our products have gone through several strict quality inspection procedures, including three tests of the cap inflation. We produce and make goods in strict accordance with the contract. The quality problems of the products are borne by the factory. Please rest assured of cooperation.
     
  • Q About the time of delivery?

    A Our regular delivery period is 30 days. If the production schedule is busy for about 45 days, the specific urgent order should be negotiated with the sales department.
  • Q l want to specify the sample, how to make the sample?

    A
    Make samples according to the specified requirements, about 3-5 days, 200 yuan for each sample (conventional), and return the sample data after placing the order -- pay the sample fee -- purchase the materials from the factory -- arrange the sample sending -- the customer receives the sample for confirmation.
     
  • Q Can you provide samples of hot water bags?

    A Yes. there is a sample of online shooting can be. SF Express pay,Sencsamples as samples, samples mav be sent randomly color, a dav or so.
  • Q Can vou offer a quotation accordingto the product picturesl provided?

    A Please understand that the valuation may not be 100% accurate and there will be errorsf there is no solid sample,vou'd better provide detailed size. material and standardrequirements,so that we can provide you with an accurate,quotation.
  • Q about the quantitative question?

    A The normal starting quantity is 2000 pieces per style, but if the quantity issmall,we can also produce. but the budaet may be a little high.
  • Q What are your main products?

    A Natural rubber hot water bag, hot water bag cover, cloth ice pack, heating pack.
  • Q Are you a factory? What certificates are available?

    A We are a reqular manufacturer. We have passed BS1970:2012 TUV and CE.

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  • Tel:     86-025-52461885

  • Phone:+86 139 516 27227
    Email:  ivy@ihomecomfort.com

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